Offshore BPO Service
Delegate your non-core business processes to skilled, managed
teams in India — reducing costs, improving efficiency, and freeing
your in-house talent to focus on what matters most.
Offshore BPO Services
Delegate your non-core business processes to skilled, managed
teams in India — reducing costs, improving efficiency, and freeing
your in-house talent to focus on what matters most.
Business Process Outsourcing, Delivered from India
Business Process Outsourcing (BPO) lets you offload repetitive, time-intensive, or specialist business operations to a dedicated offshore team — without building internal capacity or managing additional headcount. Our BPO services are staffed by trained professionals in Mumbai and Ahmedabad, operating within structured workflows aligned to your standards.
With 20+ years of experience serving clients across Japan, the UK, and globally, we understand the discipline, communication standards, and quality expectations that make offshore BPO successful — not just cost-effective.
Service Delivery
Mumbai & Ahmedabad
Globally
Operational Coverage Available
Quality Processes
BPO Services We Offer
IT-Enabled BPO
Technology-driven process outsourcing including data processing, software testing support, application monitoring, IT helpdesk operations, and user acceptance testing — handled by technically proficient teams aligned to your systems and workflows.
Data Entry & Management
Accurate, high-volume data entry, data cleansing, database management, and structured data migration services. Teams are trained for precision and speed, with quality checks built into every batch — minimising errors and rework.
Document Processing Management
Digitisation, indexing, classification, and archiving of business documents. Using our DocuTOOL platform or client systems, we manage the full document lifecycle — from scanning and OCR to version control and retrieval.
Multilingual Content Services
Content processing, translation, proofreading, and localisation services across Japanese, English, and other languages. Particularly suited to companies managing bilingual content pipelines, documentation, or multilingual customer communications.
Quality Assurance & Testing Support
Structured software QA and testing services operating as an offshore extension of your QA team — covering functional testing, regression testing, test case documentation, bug logging, and UAT coordination.
Back-Office & Operations Support
Administrative process outsourcing including report generation, records management, invoice processing, vendor correspondence, and operational support tasks — freeing your onshore team from high-volume, low-complexity work.
Offshore BPO vs In-House Operations
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| Consideration | OffShore BPO with Unikaihatsu | In-House Operations | |
|---|---|---|---|
| Core Structure | ✓ India-based rates — significantly lower than onshore | ✗Full salary, benefits, office overhead | |
| Setup Time | ✓ Operational in 2–4 weeks | ✗ Months of hiring, training, and setup | |
| Scalability | ✓ Scale headcount up or down quickly | ✗ Constrained by hiring cycles and notice periods | |
| Quality Management | ✓ ISO-certified processes with built-in QA checks | ✗Depends on internal management maturity | |
| Operational Risk | ✓ Managed by Unikaihatsu — staff cover, continuity built in | ✗ Fully on Your team - absence and attrition are your risk | |
| Bilingual Capability | ✓ Japanese–English bilingual teams available | ✗Rare and expensive to recruit | |
| Management Overhead | ✓ Unikaihatsu manages team operations day-to-day | ✗ Your managers carry the full people management load |
What Every BPO Engagement Includes
Trained, Dedicated Team
Staff selected, trained, and assigned specifically to your process — not a shared pool rotating between clients. Your team learns your systems, standards, and vocabulary deeply.
Documented SOPs & Workflows
Every process is documented in Standard Operating Procedures before go-live — ensuring consistency, measurability, and smooth handoff if team composition changes.
Regular Reporting & SLA Monitoring
Daily output reports, weekly SLA dashboards, and monthly performance reviews — so you always know exactly what's been processed, at what accuracy rate, and against agreed targets.
Data Security & Confidentiality
NDAs, access controls, secure network environments, and data handling protocols aligned to your compliance requirements. All client data stays within secured, monitored systems.
Dedicated Account Manager
A single point of contact from Unikaihatsu who manages day-to-day team operations, escalations, SLA reviews, and process improvements — your operational partner, not just a vendor contact.
Continuous Process Improvement
Quarterly process reviews to identify inefficiencies, automation opportunities, and workflow optimisations — ensuring your BPO engagement gets more efficient over time, not just stable.
Sectors We Serve
Pharmaceutical & Healthcare
Clinical data processing, medical records management, and documentation support for healthcare and pharma clients.
Logistics & Supply Chain
Freight documentation, shipment tracking data entry, vendor correspondence, and logistics back-office operations.
Manufacturing
Production data processing, inventory record management, quality inspection documentation, and supplier data management.
Finance & Banking
Invoice processing, financial data entry, report generation, and transaction record management with strict accuracy standards.
Media & Publishing
Content processing, multilingual content management, digital asset indexing, and editorial back-office support.
Government & Public Sector
Document digitisation, records management, data migration, and structured data processing for government bodies and agencies.
How We onboard Your BPO Process
Process Discovery
Understand your current workflow, volume, quality standards, and pain points
SOP Design
Document Standard Operating Procedures and define SLAs, metrics, and reporting cadence
Team Selection
Recruit and train staff matched to your process domain and language requirements
Pilot Run
Trial phase with real work — measure accuracy, speed, and output against agreed targets
Full Operations
Scale to full volume with ongoing SLA monitoring, reporting, and continuous improvement
Why Choose Our BPO Services
IT-Native BPO Provider
Unlike traditional BPO firms, we come from a software and IT background. This means we can automate repetitive steps, build process tools, and integrate with your systems more effectively than a purely people-driven BPO operation.
Bilingual Japanese–English Capability
A genuine differentiator — our bilingual teams can handle BPO processes that involve Japanese-language content, correspondence, or documentation, which most offshore providers cannot offer at scale.
ISO 9001:2015 Quality Framework
Every BPO engagement runs within our certified quality management system — built-in accuracy checks, process audits, and SLA accountability that go beyond informal quality assurance.
Proprietary Tools Available
Clients can optionally leverage our DocuTOOL document management platform for document processing engagements — reducing tool licensing costs and accelerating process setup time.
20+ Years of Client Trust
Our longest client relationships span two decades — a testament to delivery consistency, communication quality, and the kind of partnership that goes well beyond standard vendor contracts.
Transparent, Predictable Pricing
Monthly billing based on team size and hours — no hidden fees, no surprise surcharges. Clear SLAs, documented outputs, and monthly reviews keep the engagement accountable and cost-controlled
Ready to Offload a Business Process?
Tell us which process you want to outsource — volume, complexity, and language requirements — and we'll design a tailored BPO engagement proposal within one week.